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If you have a problem with a USB device losing connection with Windows 10, follow these steps to prevent Windows “sleeping USB connections.
- Go to Settings (Gear icon in start menu)
- Click System
- Click on Power and Sleep
- Click on Related Settings> Additional power settings
- Click Change Plan Settings
- Click Change Advanced Power Settings
- Scroll to find USB, and click to disable. If you are using a laptop disable both on battery and plugged in